14-Day Returns & Exchanges

1. Return Eligibility Window

You have 14 calendar days from the date of door-to-door delivery to initiate a return or exchange for any product purchased through the official Gear & Glam online store.

2. Item Condition Requirements

To qualify for a full refund or product exchange:

• The item must be in pristine, unused condition with zero signs of wear or cosmetic scratches.
• All original luxury boxes, magnetic packaging, instruction manuals, charging cables, and accessories must be returned complete.
• In-ear audio products (such as earbuds) must remain sealed in their tamper-evident hygienic packaging unless defective on arrival.

3. How to Initiate a Return

1. Email our client concierge at support@gearandglam.co.za with your Order ID and reason for return.
2. Our team will issue an RMA (Return Merchandise Authorization) number and book courier collection from your preferred address.
3. Once inspected at our Johannesburg hub, your refund will be processed back to your original payment method within 3 to 5 business days.

4. Exchanges & Defective Items

If an item arrives damaged in transit or exhibits a manufacturing anomaly within the first 14 days, Gear & Glam covers 100% of the return courier fees and will immediately dispatch a brand-new replacement unit at no extra charge.